Fee Structure
Transparent Fee Structure
At Tenanta, our pricing is designed to be clear, fair, and transparent. The cost of the guarantor service is linked directly to the rental commitment being covered under your tenancy.
This ensures that fees are proportionate to the value of protection provided.
Payment Options
We offer two simple payment options:
- Annual Payment – One fixed fee is payable at the start of the tenancy, covering the agreed guarantee period (normally 12 months). This option provides the most cost-efficient arrangement, with nothing further to pay during the covered period.
- Instalment Payment Plan – For tenants preferring to spread the cost, fees can be settled in monthly instalments. The guarantee becomes effective from the date of the first payment, provided the agreement has been signed by all parties.
Renewal Costs: Where a tenancy is renewed or extended beyond the initial fixed term, the guarantor service must also be renewed. Renewal is subject to a fresh assessment and payment of the renewal fee before cover can continue. Tenanta will contact tenants in advance of any renewal date to ensure continuity of service.
What’s Included in the Fee
Guarantor service
The guarantor service for your share (or the whole) of the rent due under the tenancy.
Mediation
Mediation support in the event of arrears, and administration of any agreed repayment plan or surrender arrangement.
Landlord recognition
Landlord recognition of Tenanta as guarantor for the duration of the agreement.
Important Information
Fees are payable by tenants only, non-transferable between properties or tenants, and a new agreement is required if tenancy details change. An initial processing fee may apply and is non-refundable. No refund is available for early termination unless cancellation rights under the Consumer Contracts Regulations apply.
Compliance Statement
Tenanta provides contractual guarantor services. We do not provide financial advice, credit facilities, or regulated insurance products.
Our communications are intended to be clear, fair and not misleading, and should not be relied upon as financial advice.
Customers are encouraged to seek independent professional guidance where appropriate.
